Date: Tuesday, June 19, 2018
Time: 6:30pm – 7:30pm
Presenter: Emmanuel Onwuachi
Location: Street Level Classroom
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To all our Library Users:
During the past several months, TMC Library staff members have been planning and preparing for our transition from EZ Proxy to Open Athens as our authentication system for electronic resources. We have done extensive testing in a test environment. Unfortunately, due to the nature of electronic resources, we were not able to test in a “live” environment.
Since our change to the new platform on April 23, you and the Library staff have experienced many difficult moments due to the change. Over the past two weeks, TMC Library staff have logged many calls, emails, chat sessions describing access difficulties and frustrations. We appreciate your patience with this transition and your feedback identifying issues that need attention.
We have narrowed our “problem” list down to a few content providers and are working quickly to resolve those issues. We are continuing to work with Eduserve, our Open Athens source, and these content providers in particular:
New England Journal of Medicine
My thanks to you, our users, for continuing to work with us. We appreciate your patience and the fact that you value the Library’s resources so much. My thanks also to the TMC Library staff who have continued to make every effort to provide excellent service to everyone.
TMC Library Executive Director