Employment

Thank you for visiting our employment page. The TMC Library is an equal opportunity employment institution, providing a challenging and rewarding work environment for our valued employees.

We offer a comprehensive benefits package to full-time employees. Benefits include health, vision, dental, life, short-and long-term disability insurance. Other benefits include an competitive retirement plan, an employee assistance program, paid holidays, flexible spending accounts and a monthly travel subsidy.

As a three-time recipient of the Alfred P. Sloan Award for excellence in workplace effectiveness and flexibility, the Library strives to be a leader in work-life balance. We offer flexible schedules, employee development opportunities, and wellness initiatives.

The TMC Library is a great place to work, and we look forward to receiving your application.

All vacancies listed on this page are currently open. If no opportunities are listed, please check back periodically for new opportunities.

The TMC Library offers a complete benefits package which includes health, dental, life and short/long-term disability insurance. In addition to a comprehensive benefits package, the Library provides paid holidays, vacation accrual, a retirement plan and a monthly transportation subsidy.

The HAM-TMC Library is an equal employment opportunity and affirmative action institution, providing access to employment without regard to age, race, color, national origin, gender, religion, sexual orientation, veteran’s status, political affiliation, or disability.

To apply for our open positions, please send a cover letter and resume or curriculum vitae:

Elizabeth Herrera, HR Manager
elizabeth.herrera@library.tmc.edu

Library Associate

JOB RESPONSIBILITIES

Provides front-line services to Library clients, including students, faculty, staff, and visitors, in person, via phone, and using technology. Provides support and assistance throughout the Library.

Hours for this position are as follows: Saturday, 9:00 am – 6:00 pm, Sunday – Wednesday, 1:00 – 10:00 pm.

Duty Areas

Circulation

• Learns all staff databases and online tools used for work the Circulation Desk
• Provides book check-in and check-out, including the Harris County Public Library collection and ensures that all policies and procedures are followed when processing new library card requests for the Harris County Public Library
• Scans barcodes of all physical items in our collection when used in-house to maintain usage statistics
• Collects Library fees (e.g., printing services, charges, etc.)
• Processes Library Card requests from all our supporting institutions
• Checks out and re-shelves all books, games, and puzzles to their locations
• Checks out materials in preparation for courier pick up
• Collaborate with other departments to ensure that clients’ needs are met
• Record statistics based on questions received (walk-in, phone, or in-person)

Library Service Operations

• Prepares Library and circulation desk for daily operation (e.g., opens doors, lights, brings Public Laptops online, logs on to circulation system, etc.). Reports any issues or equipment failure to the Access Services Supervisor
• Greets clients and answers phone, ascertains nature of call, and provides assistance or forwards call to appropriate staff member as necessary
• Follows procedures for Library for daily opening/closing(e.g., ensure all clients have exited at closing)
• Monitors Library spaces for safety and security.
• Answers questions (e.g., information resources, item locations, basic database searches, policy information, and directions) and refers in-depth reference questions to Research & Instruction Librarians.
• Responds to client concerns and complaints providing resolutions in compliance with Library policies
• Collaborates with members of other departments to ensure client needs are met
• Collaborate with other departments to ensure that clients’ needs are met
• Provides assistance and support to librarians and staff

Library Access

• Screens clients registering for remote access based on affiliation
• Assists Library clients with any issues accessing our electronic collection, level one support. If unable to resolve access issues, complete Access Issues Reporting Form for higher level support referral
• Completes individual and batch membership registrations (e.g., enters client information into database)

Environment

• Completes all activities towards the fulfillment of the Library mission and strategic objectives
• Identifies ways to provide health and research information more effectively to clients
• Collaborates with others to create an atmosphere of enthusiasm and commitment
• Maintains an environment that encourages teamwork, interdependence, and customer service
• Continually increases technical competency of self and others through education and research within their field
• Flexibility with scheduled hours, as needed
• Other duties as assigned

Education and Experience

• Degree or equivalent experience: High School Diploma or equivalent required, some secondary education preferred
• Years of experience: At least 1 year of customer service experience required. At least 1 year of library experience preferred.
• Specialized training in: customer service, library service

Required Knowledge, Skills, and Abilities
Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of current library practices
• Answer phone calls throughout the shift
• Knowledge of personal computers and related hardware, electronic mail, the Internet, office software, document imaging, etc.
• Skill in organizing and prioritizing multiple responsibilities within an assigned framework
• Ability to handle high volumes of work
• Ability to work with patrons in a friendly and tactful manner
• Ability to excel as a productive and positive team member
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with other employees, customers, and the public
• Ability to contribute to a positive work culture that fosters excellent customer service and teamwork

Benefits

The TMC Library offers a complete benefits package that includes medical, dental, life, and short/long-term disability insurance. In addition to a comprehensive benefits package, the library provides 11 paid holidays, 24 days of vacation accrual, 12 days of sick leave, a retirement plan with a substantial employer contribution, a monthly transportation subsidy, hybrid work schedules, professional development opportunities, and comprehensive internal training as needed.

Minimum starting salary: $15.00/hr

The TMC Library is an equal employment opportunity and affirmative action institution, providing access to employment without regard to age, race, color, national origin, gender, religion, sexual orientation, veteran status, political affiliation, or disability.